A reservation is made when the completed booking form and appropriate deposit have been accepted by us and a letter of confirmation issued. The balance is due 10 weeks prior to departure unless otherwise stated in the confirmation. We will normally request a second deposit at the time of booking flights.
Cancellations must be made by telephone with a written confirmation. Our cancellation charges are:
- Cancellation more than 10 weeks prior to departure: Loss of deposit
- Cancellation between 7 & 10 weeks prior to departure: Charge of 70% of the cost of the holiday
- Cancellation less than 7 weeks prior to departure: Charge of 100% of the cost of the holiday
EXCEPT FOR EXPEDITION VOYAGES WHERE THE CHARGES ARE:
- Up to and including 90 days prior to departure: 20% of the total price
- from 89 days up to and including 60 days prior to departure: 50% of the total price
- from 59 days up to and including the day of departure: 100% of the total price
Your travel insurance should be taken out at the time of booking to ensure that you don't suffer financial loss in the event of cancellation for unavoidable reasons. Should you need to make a claim we will issue a cancellation and attach a copy of these conditions for you to pass on to your insurance company.
We will take all reasonable steps to ensure that holidays are not cancelled or altered as a result of overbooking of accommodation. In the event of a double booking we will make alternative arrangements at the sole discretion of Island Holidays.
Our group holidays are based on a minimum number of participants. In the event that this minimum number is not achieved by 30 days prior to departure we reserve the right to cancel the tour and make full refund of all payments made to us. Alternatively we may offer to run the tour as planned but subject to a surcharge with the written agreement of our clients. We will not cancel your holiday after 30 days prior to departure unless we are obliged to do so by force majeur - war or threat of war, riot, civil strife, terrorist action, nuclear disaster, fire or adverse weather conditions , or by industrial dispute which unavoidably prevents a carrier, hotelier or other supplier from performing their contract; and all other similar events beyond our control. If we are compelled to cancel your holiday we shall inform you without delay. We shall give you the opportunity to accept another holiday of comparable value or standard or to receive a refund of all payments made.
All prices quoted are based on tariffs and rates of exchange prevailing at the time the holiday is costed. We reserve the right to make reasonable adjustments of not more than 15% at any time prior to 30 days before departure and will absorb the first 2% of the difference between the original and revised costs. In the unlikely event of a price increase of more than 15% being required, clients shall have the right to cancel and receive a full refund provided that written notice of such cancellation is received within 10 days of the date the increase is advised. In return for these assurances, no refund will be made in the event of a favourable movement in exchange rates. We further reserve the right to pass on any increase in cost (for example airport and airline taxes, increased air fares and fuel surcharges) which is implemented after final payment is made.
All clients travelling outside the UK must be in possession of a full passport, the validity of which does not expire until at least six months after completion of the holiday, plus visas and other necessary documents.
We cannot accept responsibility or be held liable for loss, damage or theft of luggage and/or personal belongings. Travel insurance is compulsory and no responsibility is taken by Island Holidays should you be under-insured.
All accommodation is in the equivalent of two-star or above although in remote areas actual classifications do not exist. Prices are based on two people sharing a twin room. On some holidays it may not be certain that single rooms will be available (and we may not always be able to confirm the situation until we arrive). If a previously confirmed single room is not available we shall make a refund of the supplement paid. For single travellers who are willing to share we shall where possible find a room-mate. However, it is not always possible to do so and we reserve the right to charge single room supplements.
We very much hope that you will have no complaints but if something is wrong please draw it to the attention of your tour leader at the time or contact Island Holidays directly. Minor matters and misunderstandings can usually be put right. If things are not sorted out to your satisfaction you should state your complaint in writing not more than 28 days after the ending date of your holiday.
Jurisdiction: The contract and these conditions shall be governed by Scottish Law and the client consents to the exclusive jurisdiction of the Scottish courts.
Most of the flight-inclusive holidays we offer are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
Sorry about the following but the CAA have insisted that we use “the legal wording”!
“Your financial protection: When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable.
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.” PHEW!